Frequently Asked Questions

Everything you need to know about your Madam Muse experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. After your order has shipped, a second email containing your tracking number will be sent so you can monitor its progress.

What is your return policy?

We offer a 30-day return window for all items in their original, unused condition with tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their items sooner.

Do you ship internationally?

Yes, Madam Muse ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I contact customer support?

Our dedicated support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via email at support@madammuse.com or through our live chat feature on the website.